კატეგორია: ტურიზმი,რესტორნები,სასტუმროები

განათლება: საშუალო განათლება

გამოცდილება: არ მოითხოვება

ასაკი: ნებისმიერი

განაკვეთი: სრული

სქესი: ნებისმიერი


Hotel BINA 21 is pleased to announce an opening for the position of Receptionist.

Reporting to Hotel Manager, responsible for making guests feel welcome, dealing with room bookings and cancellations, check-in and check-outs, and handling general requests made by guests during their stay.

Duties & responsibilities:

** Execute departmental tasks within the framework of orders given by the supervisor;
** Greeting the customer, registration procedures and room allocation;
** Provide rooms to guests with prior reservations, in accordance with their preferences;
** Register all information filled out by the guests on the registration cards into the computer;
** Review the arrival list every morning one last time for room allocation and special notes, check the departure list every morning for any notes;
** Review the departure list and prevent customers from leaving without paying;
** Ensure proper record keeping of vacant, ready for sale, and blocked rooms and their arrangement in the room rack;
** Maintain constant rack arrangement of arrival and departure rooms, reserved rooms, empty, clean, dirty, ready for sale, and blocked rooms;
** Enable proper room changes and sending room change forms to the housekeeping department;
** Maintain check of empty room`s keys;
** Fill all front office reports properly;
** Aware of all prices in the hotel, services and facilities (room, food, TV, safe, sauna, etc.);
** Check whether cash and credit cards have been properly processed;
** Take necessary measures not to permit customer to leave without paying;
** Resolve all guest complaints and problems;
** Possess knowledge on cultural and art events, entertainment and excursion possibilities, having documents ready at the desk;

Knowledge, skills & abilities:

** Work experience as a receptionist will be considered as a plus;
** Fluent English and Russian are required, any additional languages will be considered as a plus;
** Professional speech and behavior;
** Complying with administrative principles and views;
** Respectful and helpful towards colleagues;
** Attentive enough to control several tasks simultaneously;
** Patient listener;
** Attentive to details.

E-mail: hotel.bina21@gmail.com